Refund Policy

1. Refunds will be processed in the same currency and to the same account or credit card used for the original deposit. If the client does not provide bank details for a bank transfer refund within 5 working days, the company reserves the right to cancel the refund request. The bank details must be submitted via an official document bearing the bank’s stamp and logo, and should include: IBAN/account number, SWIFT/BIC, routing number (if applicable), customer name, bank name, and address.

2. The company may apply a commission for deposits and refunds, including fees for electronic transfers. Depending on the payment method, the fee can range from 25 to 50 euros per bank transfer. These fees will be deducted from the refund amount.

3. Refund requests must be submitted through the company’s website. Requests submitted by other means will not be processed.

4. If a refund is requested, the company will transfer the requested amount (minus any transfer fees) within seven (7) working days after verifying the client’s compliance with margin requirements, as defined by the company.

5. The company has the right to cancel the customer’s refund request if, in its discretion: a) The remaining balance (after repayment) is insufficient to cover the open positions on the trading account. b) The customer has not been verified by the company. Full KYC documents (e.g., identity card, proof of address, proof of payment) must be provided. c) The customer has not submitted signed deposit statements for each deposit transaction or bonus agreement (if applicable). d) The required signed documents must be submitted within 5 working days; otherwise, the refund request may be canceled.

In exceptional cases, the company may process refunds to the original card if: a) The customer has not been verified within 14 working days after the card transaction. b) The company identifies that the transaction was made by a third party. c) The company determines that the customer is violating the Accepted Customer Agreement.

The company does not charge any commission for card refunds.